Refund Policy

Bean Hollow Coffee Refund Policy

At Bean Hollow Coffee, we strive to provide our customers with the highest quality products and an exceptional shopping experience. However, we understand that there may be occasions when a return or refund is necessary. Please review our refund policy below.

Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

• Time Frame: Request for a refund must be made within 30 days from the date of purchase.

• Condition: The product must be unopened and in its original packaging. If the item is defective or incorrect, we will provide a full refund regardless of its condition.

How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact Us: Reach out to our customer service team at Office@beanhollowcoffee.com. Include your order number, a description of the item, and the reason for the return.

2. Return Authorization: Once your request is approved, we will provide you with a return authorization number and instructions on how to return the product.

3. Ship the Item: Carefully package the item along with the return authorization number and send it to the address provided by our customer service team.

Processing Time

Refunds will be processed within 5-7 business days after receiving the returned item. The funds will be credited back to your original payment method. Please note that processing times may vary depending on your bank or financial institution.

Non-Refundable Items

Certain items are non-refundable, including:

• Gift cards

• Coffee subscriptions (unless canceled within the specified time frame)

• Personalized or customized products

Contact Us

If you have any questions regarding our refund policy, please do not hesitate to contact our customer service team. We are here to assist you.

Thank you for choosing Bean Hollow Coffee. Your satisfaction is our top priority.